At Vida Vacations, we believe your safety should always come first.
In all industries, scams are at an all-time high. That's why we've been vigilantly monitoring potential scams in order to keep you and your membership safe.
Fraudsters are becoming more and more creative, frequently impersonating brands and their representatives.
We created this Notification Center to keep you informed about the latest scam attempts and how to identify possible fraud. Any time you receive a suspicious communication that claims to be from us, we urge you to visit this site to check the email address against our own list of official domains.
We'll also be updating regularly with news and other helpful info to keep you secure.
¡Llámenos! Estamos aquí para cualquier pregunta e inquietud que pueda tener. Nuestro objetivo es asegurarnos de que aproveche al máximo su membresía.
Many phone scams now use spoofing, or calling from numbers that appear to be from us in the caller ID, but are not. If you receive a call, even if it appears to be from us, hang up immediately and call us back at
If you receive contact from an address that doesn't use any of the following official domains, it is a scam.
If anyone contacts you claiming to be a representative of Vida Vacations or Vidanta for the purpose of repurchasing or renting your weeks, it is a scam. This includes anyone calling from a phone number that appears to be from Vida Vacations or any affiliated brands.
It is very important to keep in mind that if you receive a request to make payments to an account other than the one established in your contract, it is an act of fraud. It is advisable to always be attentive to the terms and conditions previously agreed upon, to avoid being deceived.
Scam emails often come from domains that may look legitimate at first glance but are not. Here's a list of impostor domains that have been used by scammers looking to impersonate Vida Vacations or Vidanta. Check back often as we'll be regularly updating this list.
This is an example of an actual scam email some members have received. Here we break down some of the ways to know it’s fake with just a glance.
We will never contact you about renting your weeks.
We don't have any international offices. We're only located in Mexico.
Be sure to look at the domain and make sure it matches our official ones listed above.
To further protect your account, we’ve made a significant investment in data security and a state-of-the-art Voice Authentication System, which is what major banks and credit card companies now use. We now require that all members register their “voiceprint.” The system will use your voice’s unique identifying characteristics to confirm your identity.
to enroll in Voice Authentication or if you receive any suspicious communications, including anything from the accounts listed above.1-800-292-9446
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